Shipping Policy

SHIPPING POLICY

WE KEEP IT SIMPLE. YOU ORDER, WE MOVE.

This Shipping Policy explains how orders are processed, shipped, and delivered by Sniiff.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after order confirmation.

During product launches, sales events, holidays, or periods of high demand, processing times may be extended. We will make reasonable efforts to keep customers informed.

DELIVERY TIMELINES

Estimated delivery timelines across India are:

• Standard Delivery: 3–7 business days

• Deliveries are generally made between 9:00 AM and 8:00 PM, Monday through Sunday

Delivery timelines are estimates and should not be considered guaranteed delivery commitments.

SHIPPING CHARGES

• Free shipping on orders above ₹399

• Orders below ₹399 incur a shipping fee of ₹99

Any applicable shipping charges will be displayed at checkout before payment is completed.

ORDER TRACKING

Once your order has been dispatched, tracking information will be shared via SMS and/or email.

After dispatch, shipment movement and delivery are managed by our courier partners.

DELIVERY & ACCEPTANCE

Deliveries may require acknowledgment or signature upon receipt.

If you are unavailable, you may authorize a family member, colleague, neighbor, or other representative to accept the delivery on your behalf.

Acceptance by an alternate recipient shall be considered successful delivery.

DELAYS & EXTERNAL FACTORS

Delivery delays may occur due to:

• Weather conditions

• Courier network disruptions

• High order volumes

• Government restrictions or regional service limitations

To the fullest extent permitted by law, Sniiff shall not be liable for delays caused by logistics providers or circumstances beyond our reasonable control.

INCORRECT ADDRESS / FAILED DELIVERY

Customers are responsible for providing accurate shipping information.

If delivery fails due to:

• Incorrect address details

• Recipient unavailability

• Refusal to accept delivery

Additional shipping or re-delivery charges may apply.

DAMAGED, TAMPERED, OR MISSING ITEMS

If your package appears damaged, tampered with, or incomplete:

• Refuse delivery where possible, or

• Record a clear and uninterrupted unboxing video

The issue must be reported within 24–48 hours of delivery, along with supporting evidence.

Claims submitted beyond this period may not be eligible for review.

RESPONSIBILITY AFTER DELIVERY

Once an order has been marked as delivered and accepted, responsibility for the package transfers to the customer.

Sniiff shall not be liable for:

• Damage occurring after delivery

• Loss, theft, or misplacement after successful delivery

PARTIAL SHIPMENTS

Certain orders may be fulfilled in multiple shipments.

Where applicable, customers will be notified and provided with tracking information for each shipment.

SERVICE COVERAGE

Sniiff currently ships across India.

Delivery availability and timelines may vary for remote, rural, or non-serviceable locations.