We keep this strict—for a reason.

1. No Returns or Refunds (General Rule)
All purchases on SNIiFF are final.

We do not offer returns or refunds for:

• Change of mind
• Personal preference (including fragrance choice)
• Opened or used products

Due to hygiene and product integrity, opened products cannot be reused or resold.

2. Product Use Disclaimer
Our products contain active ingredients.

We are not responsible for:

• Reactions due to personal sensitivities or allergies
• Damage caused by improper use, storage, or handling

We strongly recommend patch testing before use.

3. Eligible Cases (When We Step In)
Refunds or replacements are only considered if:

• You received a damaged or leaked product
• You received a wrong item
• Items are missing from your order

4. Mandatory Proof Requirement (All Cases)
All claims—without exception—must include:

• A clear unboxing video (from sealed package to opening)
• Clear images of the product and packaging

The video must:

• Show the package in unopened condition
• Clearly capture the issue being claimed

Claims without valid proof will not be accepted.

5. Reporting an Issue

• Report within 24–48 hours of delivery
• Share all required proof at the time of request

Delayed or incomplete submissions may lead to rejection.

6. Damaged or Tampered Delivery
If the package appears tampered or damaged at delivery:

• Refuse to accept it, or
• Record complete proof at the time of opening

Failure to do so may affect claim eligibility.

7. Order Marked Delivered but Not Received

• Must be reported within 3 days of delivery status
• Supporting proof/details may be required for investigation

Claims beyond this period will not be accepted.

8. Verification & Approval
All claims are subject to internal review.

We reserve the right to:

• Approve or reject any request
• Request additional proof or clarification

9. Resolution (Refund / Replacement)
If a claim is approved:

• A replacement may be issued, or
• A refund will be processed to the original payment method, or
• Store credits may be issued to your SNIiFF account, at our discretion and in accordance with this policy

Timelines:

• Processing: 5–7 working days
• Credit reflection: up to 7–10 working days depending on your bank or payment provider

For Cash on Delivery (COD) orders, refunds will be processed to a bank account provided by you.

10. Cancellation Policy
Orders can only be cancelled before dispatch.

Once shipped, cancellation is not possible.

Approved cancellations will be refunded within 7–10 working days.

11. Shipping Charges
Shipping charges are non-refundable, unless the issue is due to our error.

12. Refusal of Delivery / RTO (Return to Origin)
If you refuse to accept a prepaid order after it has been shipped:

• The order will be treated as a customer-initiated cancellation after dispatch
• Applicable shipping, return (RTO), and handling charges will be deducted

If any refund is applicable, it will be processed after these deductions, to the original payment method or as store credits, at our discretion.

For Cash on Delivery (COD) orders, refusal to accept the shipment may lead to:

• Restriction on future COD orders, or
• Requirement of prepaid orders for future purchases

Once an order is processed and dispatched, associated logistics, taxes, and operational costs are already incurred and cannot be reversed.

13. Non-Eligible Cases
We do not cover:

• Used or opened products
• Damage occurring after delivery
• Claims raised beyond allowed timelines
• Claims without required proof
• Incorrect address or delivery issues caused by the customer

14. Fraud & Misuse
We reserve the right to:

• Reject claims
• Block accounts
• Refuse future service

in cases of suspected abuse or fraudulent activity.

15. Final Decision
All decisions made by SNIiFF regarding refunds, replacements, cancellations, and credits are final.

If there’s a genuine issue, we’ll fix it.
If not, we stand by the policy.